NBN and Your Home Security


You’ve no doubt heard of the National Broadband Network (nbn) being rolled out across Australia. The existing fixed phone lines and internet network infrastructure will be upgraded during the roll out. Once the roll out is complete in your area, you’ll no longer have access to a fixed-line telephone.

At Chubb, we want to continue to help you protect what really matters to you and your family. We’ll continue to monitor you until the transition ends. As well, we can advise and guide you on an alternative communications path should you need one.

Not all home security systems are compatible or have been fully tested with the new technology. We have a list of all tested and proven products.

With Chubb, you’re in safe hands.

The National Broadband Network (nbn™)

The rollout of the nbn™ network involves new technologies and many existing monitored alarm systems may not be compatible with these at all times.

It is important to contact Chubb before moving to the nbn™ network, to ensure your important monitoring service can continue to be provided without disruption. We will provide advice as to whether your existing monitored alarm system can be directly connected to the nbn™ network, the limitations of doing this and recommend the best solution available to suit your individual needs.

Contact Us online or call 1300 124 822 or read below for further information.

Will my alarm system work properly when connected to the nbn™ network?

Unfortunately there is no simple answer to this question as it depends on a variety of factors, including the nbn™ network technology being deployed in your area, the brand and model of your alarm system and the Retail Service Provider (RSP) you select.

Due to most existing alarm systems being designed to transmit via traditional copper voice-based phone lines, if you elect to connect your existing alarm system to the nbn™ network, it is important to understand the associated risks of doing this. These risks include an increased potential for alarm signals not to be transmitted correctly, a possibility some older alarm systems may not be able to communicate across the nbn™ network at all and that your alarm system will not be able to communicate during a power outage in your area. 

Will my alarm system still be able to communicate during a power outage when connected to the nbn™ network?

Unlike traditional copper voice-based phone lines, the nbn™ network equipment that is installed in your premises relies on a local power supply to operate. Therefore if power is lost to your premises your nbn™ connected equipment and subsequently your alarm system will not be able to communicate during the period of the power outage.

In some cases your RSP may be able to provide you with a local back-up battery for your nbn™ network equipment. however this will not provide the minimum 16 hours of battery back-up time required of an Australian Standard AS2201.1 monitored alarm system.

If you have a Fibre to the Node (FTTN), Fibre To The Building (FTTB) or Hybrid Fibre Coaxial (HFC) nbn™ network topology in your local area then the network itself is unlikely to provide 100% battery backup during a power outage.

Will my alarm system still be able to communicate during a power outage when connected to the nbn™ network?

To ensure your monitored alarm system continues to operate reliably and during power outages, Chubb recommends all its customers transition to a Wireless monitoring solution rather than connecting directly to the nbn™ network.

A Chubb Secure Wireless solution utilises the 4G mobile phone network and is powered directly from your battery backed alarm system, so it will be able to communicate alarms to our monitoring centre even during power outages. It provides an independent wireless communications path that is not reliant the nbn™ network and will make your transition through the nbn™ rollout as easy and seamless as possible.

What is Chubb Secure 4G Wireless?

Chubb Secure Wireless is a complete end-to-end security alarm transmission system that utilises one or more mobile data networks, to provide a secure communication path between the monitored alarm system at your premises and Chubb’s monitoring centre.

Some of the advantages of a Chubb Secure 4G Wireless monitoring solution are below;

  • Your monitored alarm system will be able to communicate during power outages.
  • Eliminates phone call charges that occur each time the alarm systems dials the monitoring centre, one flat fee includes both communication charges and monitoring services.
  • Eliminates the requirement fo a nbn™ UNI-V connection, back-up battery unit which provides you the freedom to choose any RSP even those not offering a nbn™ UNI-V service.

What happens to my existing phone line after the nbn™ network becomes available?

  1. When the nbn™ network is made available at your location, an 18-month transition period commences for you to select your nbn™ services from one of the many RSP’s operating in your region. At the end of the transition period, there is a regulatory obligation to disconnect the traditional copper voice-based phone line from your premises.

This means you will need to transition your monitored alarm system during the 18-month transition period to enable it to continue to be monitored. Chubb recommends its customers commence transitioning as soon as possible when you become aware the nbn™ network will be available in your area to eliminate any disruptions to your monitoring service.

I’m already connected to the National Broadband Network (nbn™) and my alarm system seems fine.

Some RSPs may have advised you that your alarm system will be unaffected by this change and they will simply connect your alarm system to a UNI-V port on nbn™ network if its available. You need to be aware your alarm system has been connected in this way it may not operate correctly during a power outage and there is no guarantee that your alarm system will be able to reliably communicate using this method at all times. Chubb recommends a service call to fully test your alarm system and to ensure it is communicating correctly.

To upgrade to Chubb Secure Wireless or for further information on how Chubb can assist you please Contact Us online or call 1300 124 822.

Why connect with Chubb Secure Wireless? 

  • No additional call costs
  • Reliable future wireless communications 
  • No nbn power back-up battery needed. Your wireless communicator is powered by your existing alarm battery
  • No need for re-wiring at your premises
  • Freedom to choose a data-only RSP provider

Didn’t find the answer to your question above?

For confidence in your home security system and nbn changes, please call one of our friendly Chubb Home Security Customer Service Team on 1300 1 CHUBB (1300 124 822), Monday to Friday 8.30am to 5.00pm AEST or contact us.